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Leading in next-gen automation

23 November 2023

Q&A with Drew Stevens, VP Global Business Development & Marketing, Warehouse Automation at OPEX.

What is your company’s USP?

OPEX® is a global leader in Next Generation Automation, providing innovative, unique solutions for warehouse, document and mail automation. With a comprehensive suite of customized, scalable technology solutions, OPEX helps clients transform how they conduct business— improving workflow, reducing costs and driving efficiencies in infrastructure. Since 1975, our family-owned and operated company has served as a trusted partner to clients around the world, with more than 1,600 employees continuously reimagining automation technology that solves the most significant business challenges of today and in the future. In addition, OPEX is vertically integrated— innovating, engineering, manufacturing, selling and servicing all of our automated solutions. This translates to the highest degree of quality equipment, reliable operations, product longevity and an exceptional client experience.

What challenges do your customers face and how are you helping them respond?

At the heart of every modern distribution centre, retail store, and micro-fulfilment centre is the need to provide fast, reliable, efficient order fulfilment. With increasing real estate and labour costs, and ongoing supply chain challenges, the demand for more responsive operations has never been more crucial. At OPEX, our focus is on engineering solutions that address unmet and evolving customer needs. Our product offerings include InfinityTM - an advanced automated storage and retrieval system engineered for unlimited flexibility and scalability; Perfect Pick® - a robotic goods-to-person picking solution that dramatically improves speed, efficiency and reliability; and Sure Sort®—the industry-leading, high-speed, small-item robotic sorting system. All are modular, flexible systems that are custom engineered for each client and can be easily adapted to meet evolving business needs.

What industry sectors do you target?

OPEX works with companies involved in retail and ecommerce, manufacturing and parts distribution, pharmaceutical distribution, third party logistics and wholesale fulfilment.

What are you doing to meet sustainability objectives?

We are deeply committed to the environment, engaging in several green initiatives that include the use of 100% solar energy to power our manufacturing facility.

What does your company have planned for 2024?

OPEX is continually seeking new and better ways for clients to transform how business is conducted, creating increasingly more advanced solutions to automate tasks. In early 2024, we will introduce an exciting new solution with the power to significantly impact warehouse automation. Stay tuned!

How important is technology in modern warehousing and logistics?

The global ecommerce market is expected to total $6.3 trillion in 2023 and grow to $8.1 trillion by 2026. And warehouses everywhere are managing an ever-increasing number of SKUs. Companies today need dependable systems, the resiliency to meet shifting and seasonal demands, fast and accurate fulfilment, and the ability to maximize space. Warehouse automation technology allows companies to capitalize on growth strategies. It provides unparalleled cubic storage capacity. It unlocks the ability to increase capacity and throughput requirements in a market where labour is difficult to find. It enables management to quickly train new staff, creating a more reliable and stable environment. And it equates to faster order cycle times, allowing more orders to be processed and the ability to expedite orders. This is only the beginning of the benefits realized. An analysis conducted by Deloitte reports that 79% of companies with high-performing supply chains achieve revenue growth superior to the average within their industries. Companies that have not yet implemented innovative warehouse technology solutions are at a distinct competitive disadvantage.


29/32 Queensbrook, Bolton Technology Exchange, Spa Road, Bolton, BL1 4AY Tel: +44 (0)1204 388 838
Web: www.opex.com