Home>Handbooks>HSD Guide 2015>THE WINDSOR WAY


21 November 2014

At Windsor, our aim is to provide the best quality local service on a national level.

Our eleven-strong branch network is one way we do this, but quality support begins with a philosophy of continual investment and a commitment to long-term partnerships built on personal customer support.

We always seek to develop and nurture long term and valued customer relationships to enable our customers to succeed.

Thanks to a local one-stop approach for finance, hire, sales, maintenance and scares, we're able to provide a quick, reliable and personal service. This year we have added extra coverage in new branches in the South and fantastic new products to our already extensive portfolio.

One of the Leading Independent materials handling suppliers in the UK, we were founded on service in 1977. Since then the Windsor name has been synonymous with materials handling and access systems, providing a first class range of forklift truck and access platform hire, sales and maintenance services.

Throughout the years, our business has evolved to support the needs of modern logistics operations. We pride ourselves on having the most highly skilled and well experienced staff in both technical support and sales. Our engineers are manufacturer trained and have developed a deep understanding of all manner of lifting and materials handling equipment.

We also offer free no-obligation advice regarding LOLER and PUWER safety regulations to any business operating lifting or access equipment.

Windsor has developed and grown from representing and being the exclusive supplier of the Komatsu forklift truck product range into a truly unique independent materials handling company that is able to provide an unbiased consultative approach.

A successful Komatsu distributor for over 25 years, we added the Doosan range to our portfolio in 2009. Our supplier partnerships have worked well with all three companies attaining excellence in the forklift sector, and all 3 past FLTA award winners.

With more of our customers requiring a single supplier solution over the years we’ve added ancillary equipment such as access platforms, shunting tractors, and warehouse cleaning equipment. To back up the equipment we maintain the highest levels of training, with our own training academy and support from our manufacturer partners.

Although we count major national fleet users amongst our customers, we are not a large corporate company, nor a small trader. We offer the professionalism, security and high standards of a large corporate but not the constraints or rigid structures that hamper the decision making process.

Our fleet management capabilities are enhanced by superb account management and the capability for customers to access fleet details remotely through a web-browser.

We are also able to offer flexibility where other companies cannot and we hold dearly the ability to listen to our customers (that’s why we don’t operate 0800 numbers or from call centres).

When you’re talking to us, you’re talking to local experts in both sales and service, with great knowledge of your area. Your local service manager always has a thorough knowledge of your trucks and sites – and parts are held locally, for rapid access and maximum uptime. We know that means providing the best possible deal and backing that up with great support. Find out more at our website, LinkedIn or facebook page, or call your local branch, we’d be very happy to gear from you.