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Unlock savings in warehouse fulfilment with Europa 21/03/2024

In the fast-paced world of warehouse logistics, where efficiency and reliability are paramount, unsuccessful deliveries damage reputations, erode customer satisfaction and inflict substantial financial losses.

HOWEVER, EUROPA Warehouse unveils a potent antidote – the fusion of automation and shared warehouse services. By harnessing cutting-edge technologies and fostering collaborative resource-sharing, companies can revolutionise their fulfilment operations, mitigating fulfilment errors and unlocking cost savings.

With real-world examples and data-driven insights, this article illuminates the transformative potential of these innovative strategies, offering a roadmap for companies seeking to optimise their supply chains, enhance efficiency, and fortify their bottom lines in an increasingly competitive landscape.

From managing inventory to orchestrating seamless delivery processes, every aspect of the supply chain must function like a well-oiled machine to ensure customer satisfaction and business success. It's a reality that companies grapple with daily, striving to navigate the complex network of supply chain challenges while balancing cost efficiency and service excellence. 

Yet, amid the hustle and bustle of modern commerce, one persistent obstacle continues to haunt companies: unsuccessful deliveries. These not only dent customer satisfaction but also inflict significant financial blows to businesses. 3PL specialist Europa Warehouse uncovers the hidden treasure trove of cost savings that automation and shared services bring to warehouse fulfilment. Looking at how these technologies and strategies can mitigate the costly repercussions of unsuccessful deliveries, offering insights gleaned from real-world implementations and data-driven analysis.

Understanding the fulfilment landscape

Managing fulfilment operations can feel like navigating a maze of challenges for companies worldwide. From the moment an order is placed to its final delivery, there are countless hurdles to overcome. One of the biggest challenges is the rising costs associated with fulfilment. As demand increases and consumer expectations soar, companies are under immense pressure to deliver goods quickly and efficiently, often at the expense of their bottom line.

Even more concerning than rising costs, is the ever present threat of unsuccessful deliveries. When a package doesn't reach its intended destination on time or in good condition, it is not just a minor inconvenience – it's a major blow to both customer satisfaction and company profitability. Customers become frustrated, trust is eroded, and businesses risk losing valuable repeat business. According to a recent report conducted by leading audit, tax and consulting firm RSM UK, called ‘The Real Economy’, 25 per cent of businesses experiencing upstream supply chain issues say their reputation is deteriorating as a result. More than a third (38 per cent) experiencing supply chain problems said they had seen an overall decline in customer satisfaction, and just over a quarter (28 per cent of businesses), said they have lost one or more key customers within the past year due to unanticipated supply chain pressures.

Studies have shown that unsuccessful deliveries can cost companies millions of pounds each year. Whether it's due to picking errors, incorrect addresses, or damaged goods, the financial implications are staggering. In fact, research indicates that the average cost of a unsuccessful delivery can range as high as £25 per occurrence. Multiply that by the thousands – or even millions – of deliveries companies handle each year, and you begin to grasp the magnitude of the problem. 

 We'll explore how automation and shared services offer a pathway to overcoming these challenges, revolutionizing the way companies manage their fulfilment operations. By harnessing the power of technology and collaboration, companies can mitigate the risks associated with unsuccessful deliveries and pave the way for a more efficient and profitable future.

Leveraging automation and shared services for efficiency

Automation plays a pivotal role in revolutionising fulfilment processes, offering streamlined solutions from order processing to inventory management. With robust quality control processes to prevent picking errors, thus reducing cost, a shared-user system can be quickly scaled up or down to meet fluctuating demand. In turn, this allows for accurate financial modelling because of the high level of predictability. For peak planning, this is crucial to ensure a seamless supply chain from start to finish whilst not blowing budgets. By implementing automated systems, companies can significantly reduce manual labour, minimise errors, and accelerate order fulfilment, ultimately enhancing overall efficiency.  

In addition to automation, shared services present an innovative approach to optimising fulfilment operations. By pooling resources and expertise, companies can access shared warehousing facilities and IT infrastructure, unlocking cost efficiencies and operational synergies.

Shared warehousing, for instance, enables companies to leverage shared storage spaces, reducing overhead costs and increasing flexibility in inventory management. Similarly, shared IT infrastructure allows businesses to access advanced technologies and expertise without the burden of individual investment and maintenance costs. Companies participating in shared warehousing initiatives have reported significant cost savings and improved delivery performance, while those leveraging shared IT infrastructure have achieved greater agility and scalability that is cost friendly in their operations.

Europa Warehouse – the award-winning, specialist third-party logistics (3PL) division of Europa Worldwide Group – has a ‘shared-user’ automated solution, housed at its 715,000 square-foot warehouse in Corby. This single facility provides state-of-the-art, £11 million automation technology to multiple businesses, making access more affordable. This shared-user approach to automation is a rare find within the UK market. 

By embracing these innovative approaches, companies can streamline processes, reduce costs, and position themselves for success in today's dynamic marketplace.

Quantifying the impact on unsuccessful deliveries

Exploring the direct correlation between automation, shared services, and the reduction of unsuccessful deliveries reveals significant insights. Data and research findings underscore the effectiveness of automation and shared services in improving delivery performance and driving long-term profitability. Significant reductions in delivery errors always leads to smoother operations, better order accuracy, and happier, more loyal customers. Furthermore, the financial implications of minimising unsuccessful deliveries are profound, with companies saving substantial amounts on re-delivery costs, refunds, and the potential loss of customer trust.

The need to do more with less seems to lean heavily toward automation and technological solutions. However, we recognise that all businesses are different and understand that simply offering a technological solution to 3PL requirements is not always the answer to achieving a lean, competitive 3PL model. Finding the right balance takes time, dedication, the ability to dig deep to understand each individual business and ultimately the ability to be creative in the design of solutions that deliver efficiencies and improvements. At Europa, this is what we are good at. 

For professionals seeking to enhance their logistics operations, practical advice and strategies are essential for successful integration. These include carefully evaluating and selecting suitable automation solutions and shared service providers. A step-by-step guide or checklist can aid in this process, ensuring the chosen technologies align with specific business needs and goals.

Ongoing monitoring and optimisation are equally crucial. Sustained improvements in fulfilment efficiency and cost reduction require diligent oversight. Regularly evaluating performance metrics and adjusting strategies as needed can help maintain momentum and drive continued success. By prioritising continuous improvement, companies can stay ahead of the curve and maximise the benefits of automation and shared services.

In summary

Automation and shared services, two transformative forces, represent game-changing solutions reshaping the fulfilment landscape and offering a beacon of hope for companies seeking to streamline operations, significantly reduce labour costs and increase productivity. 

Real-world examples, such as a drinks retailers' ability to scale up from 40,000 to 100,000 pick units in a 24-hour period demonstrate the tangible benefits of integrating these innovations into logistics operations. Businesses that are utilising technology to create added value need to encompass a tailored solution which meets the business requirements of customers. Finding the right technologies that help to drive up productivity, improve quality, remove waste, and stabilise workflows is essential. Having automation is one thing but having a team with the skills, expertise and experience to operate it successfully is quite another. Working with the right people is vital – it’s this collaboration between the two which drives success. 

Whether evaluating suitable technologies or implementing collaborative partnerships, taking proactive steps towards automation and shared services is essential for driving long-term success in the competitive landscape of modern logistics. Reach out to Europa today to explore our innovative automation and shared warehouse solutions.

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Paramount picks Europa to support European growth 04/03/2024

EUROPA WAREHOUSE has secured a contract with US-based Paramount Global to support the packaging firm’s ambitious European growth strategy.

Based in California, Paramount Global is a packaging distributor that specialises in plastic, glass, metal containers, closures, and dispensing systems, providing solutions for a growing list of customers in sectors from aerospace to automotive and industrial chemicals to personal care/cosmetics.

Europa Warehouse is the 3PL division of independent operator Europa Worldwide Group and has award-winning sites in Dartford, Birmingham and Corby, offering over one million sq. ft of dedicated warehouse and logistics space, supporting leading brands across multiple sectors.  

Marcos Garcia Jones, sales director Europe at Paramount “This strategic collaboration is a major milestone for us as it will increase our warehouse capacity. Europa will serve as a centralised distribution centre for our growing European customer base. This new partnership will allow us to better meet the diverse needs of our customers and maintain the high level of service that Paramount is known for.

“We chose Europa as our fulfilment and distribution partner because their values are deeply aligned with ours. Like Paramount, they're customer-focused, invest in technology, and deliver high-quality 3PL solutions. They also provide total supply chain management, have an in-house software development team, and are strategically located to optimise supply chains and we knew that they were the right fit for us.”

He added. “With the additional logistic support, we are now in a very strong position to propel our European Business to new levels and better serve our clients. This new partnership really cements Paramount as one of the main UK suppliers for packaging. I look forward to expanding our operational scope to new markets and growing our partnership with Europa, to help nurture our footprint internationally.”

Paramount, who have been operating in the UK since 2006, will be utilising Europa’s 180,000ft2 (16,536m2) Birmingham 3PL site for storage, fulfillment and transportation. The Birmingham facility complements Paramount’s existing warehouse at Newton Aycliffe in the Northeast.

In addition to Europa’s 3PL expertise, Paramount is also utilising our European road freight and air freight capabilities for a fully joined up service.
The latest development follows Paramount’s recent announcement that it will be exhibiting at major UK trade shows at Packaging Innovations & Empack in February and London Packaging Week in September.
    
Dionne Redpath, chief operating officer (COO) and head of warehouse at Europa Worldwide Group said: “We’re delighted to welcome a leading and growing global brand to the Europa family and our team in Birmingham are looking forward to supporting their expansion.”  

Europa’s 3PL portfolio recently achieved Customs Warehouse Authorisation by HMRC, marking the next major step in its warehouse investment programme to better support the pain points of traditional and ecommerce retailers.  Europa has invested £70m in its logistics operations over recent years, including a new Corby facility which can store up to 100,000 pallets supported by a state-of-the-art £11m automation system.

www.europa-worldwide.com

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Investment pays off with ‘calmest Peak’ for 3PL 24/01/2024

Specialist 3PL fulfilment provider Europa Warehouse has reported a 45 per cent increase in total orders picked in December 2023* across its 3PL sites.

DESPITE THIS increase, its facilities in Birmingham, Corby, and Dartford – which offer over one million sq. ft combined of dedicated warehouse and logistics space – operated without the usual stress and pressure associated with “peak”. 

Notwithstanding continued economic challenges, there was a rise in consumer spending across the period which, supported by figures from Retail Economics, accounted for £202bn worth of global sales online and a 3.7 per cent increase in the UK.

While sales during the 2023 peak season in the UK might be less pronounced in comparison to previous years, the increase in order volumes still puts a huge pressure on 3PL services.

Due to Europa’s £70m investment in its logistics operations over recent years, including £11m in shared user automation this peak period was the most efficient of any recent years’ peaks.

Dionne Redpath, Chief Operating Officer (COO) and Head of Warehouse at Europa Worldwide Group said: “Shopping habits are ever evolving, but we have invested heavily to alleviate the strain on our e-commerce, retail and wholesale customers. 

“As well as investing in new equipment and processes and having restructured in recent months we’ve augmented our approach with customer and consumer experience at heart. Our focus has been to enable customers to meet or exceed their sales targets, allowing them to maximise revenues whilst ensuring exceptionally high levels of quality and satisfaction.”    

To make it easier for customers to scale up and achieve seamless fulfilment, Europa Warehouse identified the importance of implementing strategies to drive innovation in order fulfilment.                                                                                                                           

“We appreciate that our customers need to cost-effectively scale up and down at pace, while delivering an efficient service for their customers. Our overarching objective is to deliver a peak which doesn’t feel like peak at all. During seasonal peaks, e-commerce and retail brands face upsetting their own status quo: with the significant upturn in sales activity creating volatility and complexity resulting in what can be an inefficient, often-chaotic order fulfilment process. It’s the time of year businesses are more likely to experience costly mispicks, delays to dispatch and higher than normal return rates.”

Europa Warehouse is the 3PL division of Europa Worldwide Group, and one of only a few operators in the UK offering a shared-user automated picking system. Designed for products that are able to be stored in totes, which Europa refer to as ‘toteable’, the system is ideal for clients who operate with a large SKU range and a complex, volatile order profile, often requiring operations to dramatically scale up and down within a short period of time. 

Dionne explains: “With robust quality control processes to prevent picking errors, thus reducing cost, a shared-user system can be quickly scaled up or down to meet fluctuating demand. In turn, this allows for accurate financial modelling because of the high level of predictability. For peak planning, this is crucial to ensure a seamless supply chain from start to finish whilst not blowing budgets.”

In 2023, Europa’s portfolio of warehouses picked 78.8 million units through its automated and manual fulfilment operations – regularly scaling up to 280,000 individual picks in a 24 hour period. Shared-user automation contributed towards this, allowing for regular scaling from 40 to 100,000 picks from one day to the next. The ability to scale in this way within automation is what makes it such a cost-effective solution. The ability to scale in a similar way in a manual environment is far more complex, requiring significantly more labour at a time of year when labour is at a premium.  In the automated environment, those headaches simply don’t exist. 

The combination of Europa’s most recent investment in its systems and automated fulfilment technology and processes allows e-commerce brands to optimise resources, simplify operational models and capitalise on the sales and growth opportunities afforded by the peak season.

*Figures taken from volume of orders picked in December 2023 (the height of Europa’s peak), compared to October 2023 (the month preceding peak season).

For more information, visit www.europa-worldwide.com

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How shared-user automation helps retail and ecomm businesses thrive 19/01/2024

January is an important month for UK businesses, which have just made it through the Black Friday, Christmas shopping and Boxing Day sales boom. In the final two months of 2023, British consumers spent approximately £24 billion online, a 3.7 per cent increase on the previous year.

IN THE relative downtime following the festive period, business leaders will reflect on how they can improve operations in the new year. The British Retail Consortium has predicted that 2024 will be “another challenging year” for retailers due to consumers still impacted by the cost-of-living crisis, the impending hike in business rates and disruption to shipments from the Far East via the Red Sea. Indeed, the IGD’s Shopper Confidence Index in December was -8, three points lower than the longer-term average.

As a result of this uncertain future, businesses must ensure they can cost-effectively scale up and down while still delivering excellent customer service, improving accuracy and efficiency. Many may have struggled to meet sales targets or dealt with incorrectly fulfilled orders during seasonal peaks, resulting in dispatch delays and a disproportionate strain on customer service.

Dionne Redpath, COO and Head of Warehouse for Europa Worldwide Group, said: "A third of their business volume might happen in the last six weeks of the year, for example, from Black Friday through to Christmas, and the labour requirements needed to be able to deliver that peak of magnitude has the capacity to become quite challenging.”

A potential solution to the difficulties felt over busier periods for retailers of all sizes is to make use of automation. Using automated picking and sorting in warehouses can help streamline both order fulfilment and returns processes, reducing errors. Automated systems can also handle inventory management, helping to minimise dispatch delays and alleviate the strain on customer services. Such systems can feel out of reach, but Europa Warehouse – the award-winning, specialist third-party logistics (3PL) division of Europa Worldwide Group – has a ‘shared-user’ automated solution, housed in its 715k sq foot warehouse in Corby. This single facility provides state-of-the-art, £11 million automation technology to multiple businesses, making access more affordable and is a rare find within the UK market.

You can see the automated system in action here

Europa Warehouse Automation Video (youtube.com)

“Our customers come to us wanting to know how they can achieve seamless fulfilment during that time without having costly capital investments or a chaotic fulfilment process. While there isn’t always one straight answer, we have found that by adopting shared-user automation, peak season doesn’t need to feel like peak at all. 

“It’s no secret that automation is going to revolutionise the future for warehousing in coming years.  In fact, many of the larger players in e-commerce and retail have been incorporating robots, cobots and artificial intelligence technologies within their warehouses for some time, though many users of such services would have had to sign up to a long-term contract and committed significant investment in the technology.  However, there are plenty of businesses who may not wish to do either of those things for a host of reasons yet the benefits of being able to do so are just as important.” 

At the shared-user warehouse in Corby, which was the product of a £60m investment - the Group’s largest to date, products for multiple companies are kept in ‘totes’ within the high density, secure storage environment.  When an order is received, the automated system calculates the most efficient fulfilment process, triggering the launch of the order carton and the totes containing the products needed to fulfil the order, to arrive at the picker at precisely the right time.  The system has two means of fulfilling orders at picking stations, both offering the opportunity to fulfil multiple orders at the same time with a specific picking station providing the opportunity to fulfil 48 orders simultaneously.  Added to that, the process boasts and impressive 100 per cent accuracy in pick rates.

“When considering very small products, such as cosmetics or components, the system is sophisticated enough to allow totes to be segmented across as many as 12 product types,” Ms Redpath explains.  “The physical construction and configuration of the set-up means that it’s extremely secure which is absolutely fantastic for very high value products.”

Europa Warehouse efficiently managed 17.2 million units via its automated platform in 2022, effortlessly scaling from 40,000 to 100,000 picks within 24 hours. The system’s modular nature enables tailored operations for diverse businesses, regardless of size or budget limitations.

Ms Redpath explains: "It allows the 3PL to take their expertise and apply it to that business, meaning that the customer is free to focus on growing their business. All we have to do is mobilise a small number of additional pickers or pick stations in order to be able to unlock that value."

Europa's low-cost pallet storage options complement the shared-user automation advantages. For e-commerce and retail businesses who want to maximise value for money, the £1.49 +VAT per pallet per week offering allows companies to allocate more capital to expand their business operations, whether through marketing strategies, product diversification or enhancing customer service experiences.

With the cost-of-living crisis, geopolitical turbulence and impending high business rates, Europa Warehouse seeks to level the playing field for retailers. To learn more about how your business can benefit from shared-user warehousing during peak season, visit europa-worldwide.com.

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Keep pace with online drink orders 03/01/2024

It’s crucial to manage cashflow and fluctuating demand even as deeper trends point to continued growth in the online alcohol market, says Dionne Redpath, making shared user automation an enticing solution.

ACCORDING TO the recent eCommerce Strategic Study 2023, published by International Wine & Spirit Research (IWSR), alcohol eCommerce sales will reach $40bn by 2027.

While the growth of the online drinks market in 2023 is slower than during the pandemic – when lockdown caused online sales to soar – it has continued to outpace that of drinks sales in the on and off-trade markets. At a time when companies are grappling with fluctuating consumer demand, businesses need the ability to cost-effectively scale up and down at pace to deliver great customer service while improving accuracy, efficiency, stock and cashflow management.

The IWSR’s report implies that the value of alcoholic drinks ecommerce will increase by $7.5bn over the next five years, despite turbulent economic conditions. While this should result in steady sales growth, online brands will be expecting fluctuating peaks and troughs in demand as the cost-of-living crisis persists.

To make it easier for these drinks brands to tap into scale as and when it is needed, British 3PLs are waking up to the importance of implementing strategies to drive innovation in order fulfilment. At Europa, we've designed a shared-user automated system which enables brands with broad SKU ranges and a volatile, complex order profiles, to cut fulfilment costs and transform pick accuracy.

With robust quality control processes to prevent picking errors and reduce costs, a shared-user system can be quickly scaled up or down to meet fluctuating demand. In turn, this allows for accurate financial modelling and drives a high level of predictability.

Europa Warehouse is a £60m 3PL facility and one of only a few in the UK offering a shared user warehouse, where one facility can provide state-of-the-art technology to multiple businesses. Automation within the 3PL sector is not new but for many years has only been available to those with deep pockets, or those who are prepared to sign up to extra-long contracts with their service provider.

In 2022, Europa picked 17.2 million units through its automation system - regularly scaling from 40 to 100,000 individual picks in 24 hours with minimal additional resources. Shared-user automation provides a low-cost, less time-intensive solution, which can help ecommerce companies reap the benefits of automation. 

“Our shared user automation is extremely attractive because brands can access it without having the pain of the upfront investment associated with a bespoke solution.”

While being an excellent option for increasing throughput, Europa's bonded status also allows brands to better manage tight cash flows.

Our shared user automation is extremely attractive because brands can access it without having the pain of the upfront investment associated with a bespoke solution. Added to which, both our manual and automated processes handle bonded and non-bonded product equally effectively, even going as far as selecting duty paid product for picking, ahead of duty suspended product.

This is a real benefit because customers can build stocks in preparation for peak without having to outlay hefty duty or VAT payments until the goods are sold. This is brilliant for cashflow and brands like online beer retailer Beerwulf, cocktail company FUNKIN, and premium boxed-wine provider, Laylo, really enjoy the benefits this brings.

The combination of existing automated fulfilment technology and duty management processes really allows ecommerce brands to optimise resources, simplify operational models and capitalise on the sales and growth opportunities afforded by the peak season - with no hassle or fuss.

Dionne Redpath, COO and head of warehouse, Europa Worldwide Group

For more information, visit www.europa-worldwide.com

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Customs warehouse authorisation secured 20/12/2023

EUROPA WAREHOUSE has fully achieved Customs Warehouse Authorisation by HMRC, marking the next major step in its warehouse investment programme to better support the pain points of traditional and ecommerce retailers.

This latest authorisation means that Europa Warehouse is authorised to store general goods that are subject to customs and VAT.  This, coupled with, Europa's 'wet bond' accreditation provides a real advantage for customers managing tight cashflows, allowing them to suspend customs, excise and VAT payments until their goods are sold.

Europa Worldwide Group COO Dionne Redpath, says: “With the current economic headwind putting strain on ecommerce, retailers and wholesalers everywhere, many of our customers are managing tight cashflows. This is pain point we have a long-held ambition to solve.

“Customs Bonded Warehousing can assist, allowing traders to import goods into the UK, hold them in the Bonded Warehouse without having to outlay Duty and VAT until goods have been sold and dispatched. For example, if an importer purchases gym equipment which attracts four per cent duty, the duty and VAT will be suspended until the importer sells the cargo in the UK.

“This is a real cashflow benefit because it means goods can be stored ahead of seasonal peaks without our warehouse customers footing heavy duty costs immediately. Instead, businesses can accurately anticipate supply and demand, while only paying necessary duties on items that leave the warehouse, typically after they have been sold.”

Europa Warehouse has operated Wet Bonds at each of its sites for some time, giving importers or sellers of alcohol the ability to delay costly excise duties until items are picked for sale and dispatch. The UK’s leading gin subscription box, Craft Gin Club, has benefited from this since its Dragon’s Den success in 2016, and continues to utilise Europa’s bonded infrastructure for forecasting supply and demand. 

The Customs Warehouse Authorisation has been awarded to Europa following an extensive auditing programme with HMRC, who evaluated the infrastructure and security in place for each site. This was co-ordinated with operational teams across the Group, including facilities, project management and customs compliance teams.

Dionne continued: “Obtaining any accreditation is tough but those awarded by HMRC are especially rigorous, for obvious reasons. The HMRC officers completing the audits gave us positive feedback and, as a result, we're really pleased to be able to extend our service offering beyond excise goods in this regard.”

For more information, visit www.europa-worldwide.com

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Europa Warehouse creates UK head of warehouse operations role 07/11/2023

JOHN SHAH has taken on the role, which will involve leading Europa’s three warehouse sites at Dartford, Birmingham and Corby.

John’s career spans 25 years across leading logistics operators, ecommerce and multichain suppliers across the UK and North America and he has a proven track record of delivering results, driving growth and optimising operations.

John comments: “Europa already has impressive facilities, a remarkable team and robust technology; my role is to refine these operations. Focusing on continuous improvements to help grow sales, reduce costs and push boundaries to provide the best service for our customers.”   

Over the past five years Europa has invested £71 million in its warehouse portfolio.

Chief operating officer Dionne Redpath, adds: “John is a deeply experienced operator and his approach is a perfect fit for this stage of growth at Europa Warehouse.”

For more information, visit www.europa-worldwide.com

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Europa wins big Gold in ‘Golden Triangle’ awards 24/10/2023

3PL FULFILLMENT provider Europa Warehouse in Corby, Northamptonshire, has won two awards at this year’s Northamptonshire Logistics Awards (NLA). 

The company takes home the award for Health, Safety & Wellbeing, as well as the coveted Big Logistics Company of the Year.

Dionne Redpath, COO of Europa Worldwide Group and Head of Warehouse Division says: “To be recognised as Big Logistics Company of the Year against candidates from across the sector is a huge honour for the Corby team, who work tirelessly every day, designing and implementing solutions for streamlining the supply chain.

“This award honours the team who has built this facility during a time of changing consumer behaviours and demands for an entirely different way of working. The team has firmly established us as a credible and innovative solutions provider, with the scale and resource to deliver great value. Well done and thank you Team Warehouse, Corby. Take a bow!”

Welfare

As well as taking home the big prize this year, Europa Warehouse in Corby has been recognised for how seriously it takes the ongoing welfare of its team.                   

For example, in the last two years, it has developed initiatives like the Safety Bucks and Safety Cup challenges, which are internal competitions recognising individuals who go the extra mile to ensure that everyone works safely and responsibly - an important part of Europa’s Values. 

The Judging panel commented: “Europa demonstrated some great initiatives across the site to the benefit of all employees. Scale and design of this company’s has been set up with great employee engagement, covering so much of their activity. A standout winner for the judges this year.”

For more information, visit www.europa-worldwide.com

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IT emphasis drives growth 06/10/2023

LOGISTICS OPERATOR Europa Worldwide Group is using its investment in IT to drive business growth.

The group has built up an inhouse team which is now 100 strong. The use of digital technologies within transport and logistics has been fast tracked in recent years, driven by market expectations and high-tech advances resulting from the Covid pandemic. 

Since 2016, Europa has invested over £10 million on its bespoke freight management software Leonardo. Developed completely in-house, Leonardo now provides 11 different modules and a customer platform with seamless integration. It started with LeoRoad in 2016 and has expanded to deliver improvements in operations, processes, and communications across the whole business, serving customers with enhanced management and consignment visibility and tracking.

Technology is at the core of Europa’s approach, a fact further demonstrated by its Brexit solution Europa Flow, developed by Europa’s in-house team to help customers’ goods flow smoothy, using technology to mitigate customs challenges. 

The Group IT and Software Development teams are split 30:70 with the in-house developer focused on evolving and improving customer interfaces. Europa’s Development team is based across the UK but is centred around Nottinghamshire, and at the company’s headquarters in Dartford, Kent.

Left to right: Paul Hinchley and Chris Mitchell

Europa Worldwide Group head of software development Paul Hinchley, says: “Leonardo is at the heart of technological advances at Europa, we’re continually improving our systems enabling us to be faster, more efficient and making sure our infrastructure is customer centric.

“Europa Flow is a prime example of this, our ‘frictionless customs product’ is powered by the latest technology supporting the specialist delivery duty paid (DDP) service.

“A team of 10 developers spent five months and 7,500 development hours to create the systems to power Europa Flow. We work hand in hand with colleagues in operations and so can respond quickly to the needs of the business.”

Software Development Team

In addition to the expert Software Development Team, a crucial IT Support Team ensures the smooth running of the operation and network.

Connecting devices and systems across continents, the IT Support Team is based at Europa’s Dartford headquarters, with a team in South Africa, and manages a robust operation ensuring vehicles (devices), cargo (data), and drivers (users) all work seamlessly. In addition, its expert Cyber Security team monitor and manage threat detection continuously to prevent unauthorised and malicious access to our users and operation.

Group Head of IT Chris Mitchell comments: “I joined with a compact team of eight, four years ago but we have really focused on meeting and exceeding customer needs as the market and technology has evolved and now have a team of 32.

“We continue to evolve and invest in the latest technologies at Europa as our 100th recruit joins our expanding Network & Security team. This team is the backbone of IT infrastructure, using advanced innovation to help keep customers safe and secure and, ultimately, to keep goods flowing using emerging digital platforms.” 

Europa’s approach to IT is to maximise its value, bringing innovations to help streamline operations and improve communications for customers.  Paul added “We will continue to forge ahead, investing in innovative new technologies to enhance and improve our services, drive efficiencies and support customer needs.”

For more information, visit www.europa-worldwide.com

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Efficient warehouse service for Craft Gin Club 29/09/2023

The UK’s largest subscription gin retailer, Craft Gin Club, uses third party logistics (3PL) fulfilment services provider, Europa Warehouse, in Corby to help it deliver an efficient pick, pack and delivery process.

AT A time when global gin consumption is expected to reach over ten million cases by the end of 2023, brands such as Craft Gin Club are under increased pressure to meet the demand for subscription boxes. Europa has had a strong partnership with the online gin retailer for over eight years, processing the company’s growing order volumes since Craft Gin Club was founded in 2015.

Following continued expansion (including successful Dragon’s Den investment in 2016), the company has become the UK’s number one online subscription club for gin enthusiasts, delivering boxes of unique, independent gins to approximately 130,000 members.

As consumers’ growing demand for unique and craft-focused drinks continues to transform the industry, ecommerce brands like Craft Gin Club do not need to shoulder the burden of complex logistics management. Europa’s 715,000 sq. ft Corby facility supports Craft Gin, which, following £11 million investment, now also houses a high-tech automated picking system.

Craft Gin Club is one of many leading drinks brands, including cocktail, wine and beer retailers who use Europa Warehouse’s bonded facilities to effectively manage their supply chains. 

Dionne Redpath, Group Chief Operating Officer of Europa Worldwide Group, commented: “It has been quite a journey with Craft Gin Club, having successfully managed surges in sales following the company’s Dragon’s Den triumph, followed by the huge leap in home deliveries during the pandemic lockdowns.

“Both the Europa and Craft Gin teams have continued to adapt, continually looking for ways to improve operations, whilst maintaining a solid team ethos. This partnership approach has given us an opportunity to improve efficiencies, achieving maximum outputs and improving customer experience.”

Craft Gin Club has moved from start-up to scale-up, harnessing Europa’s 3PL fulfilment expertise to help smaller craft distillers reach its audience.

Bonded facilities

Jon Hulme, Co-founder of Craft Gin Club, said: “Not only has this partnership bolstered our packing and distribution capabilities, but it also provides us with huge growth potential. 

“Europa has HMRC customs bonded warehouse facilities too, which is a specialist activity with significant cashflow benefits. The team’s unrivalled customer service skills, coupled with its warehouse expertise, means we can offer our gin lovers an unparalleled buying experience and even higher levels of delivery performance.”

Europa Warehouse provides a range of value-added capabilities at its award-winning, integrated and bonded sites in Dartford, Birmingham, and Corby, with a combined one million sq. ft of dedicated warehouse and logistics space. The sites are strategically located to optimise supply chains.

To learn more about Europa Warehouse and its 3PL fulfilment offering, head to: www.europa-worldwide.com/europa-warehouse.

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