Award-winning customer service
In June 2015 Seton won the highly acclaimed European Catalogue & Mail Order Direct Commerce (ECMOD) Outstanding Customer Service Award.
Chris Humphrey, director of Sales and Customer Service, believes that getting close to the customer is the key to Seton’s success: “We put the customer at the centre and build everything we do around what they want and need. We listen to them through regular surveys, Feefo, and ‘Packed with Pride’ feedback slips in customer orders to understand how we can deliver a customer experience better than any of our competitors, and actually take action to make that happen.”
Seton is also well aware that customers also rely on them for expertise and provides Legislation Watch, a free resource that gives regular, up-to-date, easy to digest information on workplace legislation, and health and safety issues
