Next renews two-man home delivery contract

Next is upgrading its omni-channel order fulfilment solution with enhancements to its two-man home delivery operation. This will enable the retailer to improve customer experience whilst keeping a tight control over costs.

Simon Kelly, logistics and customer services director, Next, said: "As well as developing a new automated furniture warehouse, we recognised the need to update our omni-channel order fulfilment systems for our two-man home delivery operation. We therefore continue to need a partner that is committed to continuous improvement in customer service while delivering efficient operations. We felt that DHL was best placed to offer us both and we are pleased to renew our contract with them for a further three years."