CHEP welcomes positive feedback on its customer portal

Spanish dairy firm Central Lechera Asturiana (CAPSA) is pleased with the results. Supply chain and operations director, Pere Joan Massó, says: “Nobody wants to spend time keeping track of pallets. The myCHEP schedule page lets us see clearly what’s happening, what’s scheduled to happen and what still needs our attention. It also lets us take action quickly: with just a few clicks, we can update or cancel orders, request proofs of delivery or chase information about incomplete transactions saving us time and energy.”

Nearly 20,000 of CHEP’s European customers are currently using myCHEP, and the company expects to convert the rest of its customers in Europe to the new online portal by mid-2018.

CHEP digital services manager, Marianne Richeux, says: “Customers are finding it easy to use, as it requires little or no training and works not only on a PC but on mobile devices and tablets. myCHEP is now the European customer tool of choice for communicating and interacting with CHEP.”

“CHEP will continue to work closely with its customers to deliver innovative and value-added solutions for the evolving supply chain, as well as best-in-class supporting applications and digital tools such as myCHEP which can help to provide a seamless and effective customer experience.”