Hoppecke seeks to bring sales and service closer

Stuart, who has been with the company for three years, will head up the operations side of the business with a remit covering sales, warehousing, service and rental. This new role has been created specifically to bring sales and service closer together and to ensure that service support meets customer needs both now and in the future.

Stuart says: “This move is about breaking down the internal silos and evolving our company culture so that we're able to offer innovative, flexible and rapid solutions to meet our customers' ever-changing needs.”

In 2018 Hoppecke introduced several innovations into the UK, including a new HF premium battery charger and a dedicated battery and charger rental service, and all engineers now carry loan chargers in their vans.

Jon Bailey, who joined Hoppecke UK as managing director in October 2018, adds: “Our customers' needs are becoming ever more complex and so our offering has expanded and diversified in line with this challenge. Whether it's new or used products, rental, refurbishment or service solutions, including on-site energy storage, we're attuned to the issues our customers face, especially those factors that distinguish the sectors in which they operate. As such, we want to be able, as an entire organisation, to move rapidly to deliver meaningful solutions.”