Infios and Amazon Web Services join forces on agentic AI

THE COLLABORATION is focused on integrating generative-AI agents into Infios Order Management (Infios OM) with the solution set to be available from early 2026.

The job of Infios OM is to serve as the brain of the supply chain. In doing so, it aims to address issues such as evolving customer speed and convenience needs, viral channel expansion and demand shifts while orchestrating the supply chain.

Infios and AWS are reengineering this core function with embedded AI agents to simplify ownership and increase the precision of order management. Powered by AWS’s generative AI, including Amazon Bedrock and Strands Agents, this will bring ‘enterprise capabilities to all’, says Infios

Infios chief innovation officer Eugene Amigud, says: “Together with AWS, we’re redefining what order management can do for customers. We’re building intelligent agents that now proactively detect and resolve anomalies during fulfillment, rebalance orders across networks and predict delivery times before issues arise. The result is that our customers will have simplified workflow orchestration to make every order more predictable, every decision more intelligent and every fulfillment flow more connected. This means faster onboarding for 3PLs, dynamic channel expansion for retailers and the ability for distributors to stay ahead of supply and demand disruptions.”

The collaboration is focused on creating AI-driven workflows in Infios OM that:

• Simplify onboarding and configuration of workflows.
• Generate visual representations that experts can review and refine.
• Provide proactive anomaly detection and optimal outcomes.

Taimur Rashid, managing director of generative AI innovation and delivery at AWS adds: “Infios is taking a bold step in turning orchestration into intelligence. We’re laying the groundwork for workflows that learn, adapt and execute with the speed and intelligence modern supply chains demand.”