Interior design firm revamps logistics boosting throughput by 20%

IMPLEMENTED ACROSS its distribution centres in Emsdetten and Osnabrück, the deployment has delivered a 20% uplift in throughput, a 17% reduction in labour dependency and significantly reduced error rates.

premiumXL ships more than one million orders annually through its own web shops and more than 20 online marketplaces across Europe. Its portfolio encompasses more than 5,000 SKUs with each marketplace operating under distinct service level agreements.

As premiumXL has expanded, volumes have increased, demand patterns have fluctuated, and customer expectations have risen, with existing processes struggling to keep pace. At the same time, labour shortages and cost pressure intensified the need for greater efficiency and operational stability.

To create a scalable execution foundation, the company implemented Infios WM alongside Infios Shipping & Dispatch System (SDS), with SDS enabling intelligent carrier selection aligned to destination and marketplace SLA requirements. Together, the solutions orchestrate inventory, picking, packing and shipping in real time – delivering greater transparency, control and consistency across daily operations.

Infios WM streamlines inventory handling and accelerates onboarding through intuitive, standardised workflows, enabling premiumXL to deploy staff more efficiently while maintaining high service levels.

These improvements were proven under peak demand conditions. During Black Friday 2025, the platform handled extreme volumes while maintaining stable warehouse operations and consistently high service levels.