B&Q Ireland awards last mile contract
XPO Logistics has been chosen by B&Q as its home delivery partner in Ireland.
THE PARTNERSHIP aims to enhance the home delivery experience for B&Q customers across Ireland by improving delivery times and enhancing track and trace communication, and by supporting B&Q’s commitment to switching to alternative fuels.
B&Q Ireland director John Eason, says: “Our ambition at B&Q is to help make it easier for our customers to do their home improvement projects, and this includes offering a choice of fulfilment services so that they can get their products when and where they want them. With XPO Logistics on board, we’re continuing the enhancement of our home delivery service for our customers in Ireland, giving them speedier and more reliable home delivery options. It’s also great to see this partnership advancing our commitment to reduce our impact on the environment with the launch of our first electric home delivery vehicle in Ireland this week.”
B&Q customer satisfaction measures in Ireland show that customers are already benefiting from reduced delivery lead times and forward order visibility, supported by XPO Logistics’ proprietary technology, XPO Connect. This is helped by the strong collaboration between the B&Q store teams and XPO Logistics. XPO Logistics has also expanded its central hub in Dublin and is leveraging its home delivery network, which includes hubs in Cork and Athlone.
This week also sees the introduction of the first electric home delivery vehicle into XPO Logistics’ B&Q branded home delivery fleet in Ireland, supporting B&Q’s commitment to reduce its impact on the environment.
