THE RESEARCH firm surveyed 140 senior supply chain leaders on their AI strategies. The data showed that 17% of supply chain organisations are pursuing immediate transformational redesign of their processes and workflows, while 83% are either applying AI incrementally to specific use cases or gradually scaling it into integrated processes.

Persistent volatility is driving interest in evaluating AI‑orchestrated capabilities, but investment remains constrained by foundational readiness.

Companies are taking an incremental approach due to factors such as gaps in data readiness, the need for employee upskilling, and fragmented vendor landscapes.

Data quality challenges extend across the supply network, as information from trading partners can often be incomplete or unreliable.

Clear processes, aligned roles and standardised data models are critical to enabling orchestration and effective decision governance, says Gartner.