Enhanced service offering
Mosca Direct is adding further new features to its comprehensive service and after sales care programme.
The company has already introduced flexible service contracts tailored to individual customer needs, and ‘Service Spares Packs’ where a pack of all possible parts that might be needed during a service visit are sent ahead of the appointment.
Now, with the introduction of its advanced Protean software parts and engineering management system, Mosca is implementing Protean’s “parts to serial number tracking” functionality. This allows the company to identify the “most used parts” by individual machine type or serial number.
Combined with Protean’s notification system which can proactively tell internal staff about service intervals, recurring faults or machine birthdays, this will help Mosca to give customers an increased level of machine fix in a single visit as well as high quality preventative maintenance.
