Total care package
Following extensive contractor research, last year floor care machine expert Nilfisk launched its Total Care programme.
The Total Care support package is built on three core elements: cleaning excellence, service level assurance and financial flexibility. The objective of the package is, says the company, to provide unrivalled service solutions for all elements of a contractors demanding remit.
Key elements of the Total Care Programme include a site review, on time delivery guarantee, pre-delivery inspection, same day service call, 95% first time fix or loan machine, 24/7 technical help line, flexible purchase/rental options, and fleet management.
The Total Care Programme promises one single point of contact for all service issues. Service status updates are provided real time via email and web portal, ensuring that the contractor is fully aware of site status at all times.
