Applique and collect

THE SERVICE is part of the firm’s sustainability plan but will increase parcel volumes if it takes off. M&S is partnering with clothing repair and alterations firm SOJO to offer the service via a dedicated online hub.

M&S Customers will be able to select and book a range of bespoke repair services - from zip replacements to invisible knitwear mending through an online form. Repairs start from £5, and M&S clothing can be sent, repaired by SOJOs in-house repair team and returned directly to the customer doorsteps within seven to 10 days.  

The ‘M&S fixed by SOJO’ hub - launching in August - will support M&S customers to give their M&S clothes ‘Another life’ and reduce textile waste, a key pillar of the retailer’s Plan A roadmap to drive the circular economy. The partnership builds on the retailer’s established clothes donation scheme with Oxfam, which has collected over 36 million items of clothing raising an estimated £23m to tackle poverty around the world.