articleTroublesome conversion rate
IMRG asks can improvements in the delivery and return proposition give retailers a boost?
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articleBlack Friday 2022: What’s the score?
If on the 25th of November this year you hear people cheer, did they succeed in grabbing the latest Black Friday deal, or did England score against Germany? I know my preference… says IMRG’s Andy Mulcahy.
articleAll eyes on Peak
After an extraordinary year of twists and turns in the world of eCommerce, Andy Mulcahy says there’s one question on everyone’s mind as we look to the future…what does it all mean for peak trading?
articleSeeking retail insight
A bumper retail peak period expected online? Hard to see otherwise, says Andy Mulcahy, Strategy and Insight Director, IMRG who speculates on the shape of Peak 2020.
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articleThe rise of click & collect
Online retail is a sector that’s hugely reliant on technology in order to function effectively and efficiently. Consequently, there is an awful lot of jargon that we in the industry become used to and assume everyone understands says Andrew Starkey, head of e-fulfilment, IMRG.
articleNext day overtakes economy
Online retail landmark as more orders are taken using ‘next day’ delivery rather than ‘economy’ for first time.
articleMany happy returns
Better returns and in-transit information is key to improving online delivery experiences, says IMRG.
articleEight issues facing online retailers
Retail, it would be fair to say, is a sector that is going through a period of fairly seismic upheaval at the moment, says Andy Mulcahy, Strategy and Insight Director, IMRG. But the impact of the rate of change in retail is not just restricted to the high street; there are multiple factors exerting pressure on retailers to find cost-savings and optimise performance across all areas of the business.
productBlackvember – IMRG forecast for Black Friday 2018
Andy Mulcahy, strategy and insight director, IMRG has dubbed the Black Friday ‘season’ Blackvember to take into account a sustained period of discounting and marketing around the day. The supply chain needs to take into account the likely pattern of online sales to avoid being swamped.
newsOnline retail sales bounced back in June
With excellent weather and the start of the sale season signalling the arrival of summer, online retail sales rose by +8.5% Year-on-Year (YOY) in June, according to the latest IMRG Capgemini eRetail Sales Index.
articleIMRG examines returns
The IMRG 2020 Returns Review, supported by Metapack Returns, examines the developing expectations of shoppers and increasing challenges for retailers to make Returns work.
