7,000 label printers transform logistics network
A leading eCommerce logistics provider, based in Poland, is widely recognised throughout Europe for its parcel locker network, which even reaches rural areas. The company serves e-commerce platforms, retailers, and online sellers by streamlining their logistics operations.
IT ACHIEVES this by providing label printers to the online sellers who use its services. The workflow begins when a customer buys a product online. The eCommerce platform, which holds no inventory at all, receives the order and informs the seller, who prepares the package for despatch using a label printer. The logistics provider then takes the package and delivers it to either the customer’s home or a designated parcel locker.
The Polish provider’s existing printer fleet could no longer meet the demands of a rapidly growing logistics network. It faced a number of obstacles that required it to seek a more reliable, cost-effective and long-term solution.
Interim solution proved a burden
As e-commerce demand surged, the provider needed more than 7,000 label printers to cope with current and future capacity. The US printer brand model it had been using previously was discontinued and the newer, replacement model was prohibitively expensive.
Switching to a different printer brand also posed software compatibility and seamless integration issues, and a very real risk of disruption So, to control costs and maintain operations, the provider resorted to using refurbished printers.
But that proved to be not without issue. The refurbished printers frequently broke down, leading to operational delays, higher maintenance costs, and interruptions to order fulfilment. Insufficient technical support further exacerbated the problem, causing prolonged downtime and hindering sellers’ ability to process orders efficiently.
Game-changing solution
The deployment of over 7,000 TSC Auto ID DA220 printers transformed operations, minimising downtime and ensuring consistent label printing. The DA220 desktop printers replaced all the logistics provider’s existing models, and have proved a reliable and efficient solution for online sellers.
- Lower maintenance costs: The DA220 printers significantly reduced breakdowns, cutting repair needs by 40% and minimising downtime.
- Enhanced print quality: The high-quality output improved label legibility by 20%, reducing delivery errors and optimising logistics processes.
- Extended printer lifespan: DA220 units last 24% longer on average compared to previous models. Combined with a three-year warranty, this reduced replacement costs and maintenance risks.
Seamless transition
Software compatibility had been a real concern around procuring replacements but, with the DA220s, these fears proved unfounded. The new devices support multiple printer language emulations, which allowed for a seamless transition from the older printers and didn’t disrupt workflows.
The user-friendly design and intuitive interface required minimal training, enabling online sellers to start printing labels immediately and avoid any operational slowdowns.
Comprehensive and rigorous testing support confirmed the DA220 printers integrated flawlessly with the provider’s logistics and ordering systems.
If you think your logistics operation could be made more efficient by desktop printers, or even mobile or industrial devices then contact TSC to discuss your issues.
