DHL eCommerce UK deal with ZigZag to tackle international returns
The courier is expanding its partnership with ZigZag, the returns management specialist, to offer an international returns solution for shoppers.
THE DEAL will simplify international returns for consumers while helping retailers recoup costs from export duties paid on returned goods. The solution comes as an increasing number of consumers turn to social shopping. According to DHL’s E-Commerce Trends Report 2025, 70% of consumers across the globe (63%) are now shopping on social media platforms. This shift has seen a boost in international e-commerce and subsequent returns. At the same time, 79% of online shoppers (75% in the UK) indicated that they would abandon their carts if their preferred return options were not available.
The consumer experience will remain seamless, with consumers able to register returns through an online portal that understands their location and identifies convenient local drop-off points. DHL’s returns service aims to ensure that goods are returned quickly.
ZigZag operates a global network of over 1,000 retailers, including Selfridges, Zara, Boden, and Frasers Group.
