Extended cut off times driving business for THG

Posted on Wednesday 23 April 2025

THG Fulfil says its 1am next-day delivery (NDD) offering is driving customer acquisition in the wellness & nutrition and beauty sectors. 

THG Fulfil says its 1am next-day delivery (NDD) offering is driving customer acquisition in the wellness & nutrition and beauty sectors. 

ANALYSIS OF c.40 million THG Fulfil customer orders shows that between 10pm-11pm, a fifth (20%) of wellness and nutrition NDD orders come from first-time customers, with this rising to nearly a quarter (23%) between 12am-1am. For beauty consumers, where urgency tends to be lower, 8% of post-10pm orders come from new customers. 

The data shows THG Fulfil has captured the late-night shopper demand with its 1am NDD offering. 

THG Ingenuity COO Tom Killeen, says: “The trend is clear. Late-night fulfilment drives commercial success: our customers are receiving new orders while their competitors sleep.”

THG Fulfil‘s data analysis shows that 82% of all NDD orders are placed after 2pm, and more than a quarter (27%) are placed after 10pm (up 7% versus 2024), offering a clear incentive for both customers and retailers to extend NDD order periods as late as possible. The analysis also reveals that free delivery has generated an 11% uplift in subsequent order value, delivering 10x return on investment. 

“We’ve always believed fulfilment is a growth driver, impacting customer retention and acquisition – our data now confirms that delivering on the demand for immediacy has a direct impact on new customer acquisition and attracting high-value shoppers willing to pay for premium, rapid delivery via multiple options,” adds Tom.

Published By

Western Business Media,
Dorset House, 64 High Street,
East Grinstead, RH19 3DE

01342 314 300
admin@westernbusiness.media

Contact us

Simon Duddy - Editor
01342 333 711
sduddy@westernbusiness.media

Liza Helps - Property Editor
07540 624 360
lhelps@westernbusiness.media

Louise Carter - Editorial Support
01342 333 735
lcarter@westernbusiness.media

Neill Wightman - Sales Manager
07818 574 304
nwightman@westernbusiness.media

Sharon Miller - Production
01342 333 741
smiller@westernbusiness.media

Logistics Matters