Royal Mail improves parcel offering
It has made enhancements to its tracked services. These include e-mail and SMS notifications that specify the address of the neighbour where items have been left when customers are not at home.
In addition, an electronic version of the ‘Something for You’ card will enable customers to collect items from Customer Service Points using their mobile devices.
Acceptance scans at Royal Mail Customer Service Points will be available for customers with prepaid, bar-coded items. This includes returns and marketplace sellers dropping off items.
