Business streamlined

Caring for reptiles as if they were their own has made Cold Blooded Movements more than just a courier. The aim of every delivery is to get the item there on time and in perfect condition.

As the business was growing so was the amount of paperwork and time spent on administrative tasks – Cold Blooded Movements were looking to streamline business operations by removing paper based processes together with eliminating invoicing errors.

Express is a fully hosted, cloud based solution giving couriers the ability to run their services from anywhere through real-time access to a single, centralised and integrated platform. Having a centralised system was vital for the business as they continued to grow.

Furthermore, the software offers more than booking functionality it includes pricing, despatch, scheduling, driver allocation and delivery notifications through to invoicing and driver self-bills. By using the mobile driver app enables instant new job alerts to be sent direct to a mobile device combined with status updates, which are sent back to the system and straight to the customer.

A further addition to enhance the customer experience was introducing online quotes, booking and tracking as part of their service. Intuitive and user-friendly, customers enjoy instant access to the services they need, when they need them. The online web bookings allows customers to easily and quickly obtain quotes and book jobs online, they have round the clock access to Cold Blooded Movements’ services. The final part of the process is the invoicing system, which sends automatic emails to customers and also handles driver self-bills with minimal effort.

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