Commitment to service
Northampton-based Hitec Lift Trucks has become the first UK based Cesab dealership to achieve certification in ASEC, the only worldwide quality programme of its kind in the material handling industry.
Hitec has been awarded the entry level After Sales Evaluation Certificate as part of a pilot programme at Cesab that has included two other dealers in the Netherlands and Switzerland.
ASEC is a global quality initiative focused on the continuous improvement of after sales service. The programme involves audits at distributor and dealer level, setting standards for dealers to achieve and ensuring added value can be constantly delivered to customers.
Prospero Girardi, Hitec: "ASEC delivers an absolute assurance to customers that we provide the highest levels of service, a commitment to quality and total efficiency.
"ASEC has huge benefits for customers because it gives them a guarantee that service and after sales care will not just be consistent but continually improve throughout the relationship.
"We're delighted to have got this far and are looking forward to achieving even more as we develop our ASEC certification levels over the next few years."
