Hoppecke doubles UK service business

Stuart Browne, operations director – sales and service at Hoppecke UK, says: “Product availability coupled with our ability to turn around orders quickly has attracted support from major names in the forklift rental market as well as end users such as supermarkets.”

Businesses can hire in lead acid and lithium-ion batteries when they need them, minimising truck downtime and the impact on productivity. To keep costs down, rental agreements are tailored to individual customer needs and include topping up and servicing.

Another initiative which has boosted Hoppecke's service business is mobile chargers. Each engineer's van now contains two chargers as part of the standard equipment so, in situations where a customer's charger cannot be repaired, a loan charger is made available to help keep the customer's business operational.

However, the biggest impact has come from a cultural shift, which has seen Hoppecke empower its technical team to discuss the issues that customers experience on a daily basis. In turn, customers trust Hoppecke's highly qualified engineers to help them achieve an appropriate, cost-effective solution.