Two hour slots
Online retailer MattressNextDay has switched its next-day, two-man courier service to Panther Warehousing.
Sales have increased by 30 per cent since April, when the company upgraded its website at the same time as switching to Panther, and there has been a marked decrease in the number of damaged mattresses being returned.
When ordering before 5pm for delivery the next day, a two-hour delivery slot is available.
Popular extras include having an old mattress taken away for recycling at the same time as a new one is delivered; and delivery of a bed or mattress to a room of the customer’s choice with all wrapping removed and taken away.
Mike Wallace, MD of MattressNextDay, said: “We used to get a lot of calls in the morning from our customers because our previous carrier could not tell them what time of day their mattress or bed was due to be delivered.
“With Panther everything has improved. Panther contacts customers the day before their delivery, advises them of a two-hour slot, and then the driver phones ahead when he is leaving the job before theirs to tell them he’s on his way.”
